Amazon Stolen Package Policy (What To Do, Refunds + More)
It’s super convenient to shop online using your phone or computer. The only thing is you have to wait for your package to arrive, which may raise concerns about stolen packages depending on where you live and how often you’re home.
You may wonder what Amazon’s theft policy is if you shop online as much as I do, but are concerned about security.
Amazon’s Stolen Packaging Policy in 2022: What Are You Doing?
Unfortunately, package theft has reached new levels in the U.S., with over one million packages lost or stolen every day. Amazon reassures shoppers with its A-to-z Guarantee Protection, which covers the majority of stolen packages. Amazon offers a way to get your money back by filing a claim.
What to Do if Your Amazon Package Gets Stealed?
Amazon offers several protection options against packages being stolen. If you believe your package was stolen, you may report it to your Amazon account.
First, check your order status. The possibility that a package did not arrive when you thought it would, is possible due to bad weather.
If you have an order that is marked as being delivered, but the package has not arrived at your doorstep, or wherever you are receiving it, please contact your neighbors.
You can be sure that the Amazon driver dropped the package in the wrong place.
If the package is still missing and you think it was stolen, let Amazon know via the option to report a problem with the order in your account.
It is important to keep your eyes open for any suspicious packages. There could be an attempted delivery notice or it may have been dropped at your mailbox.
According to the official Amazon website, you should wait 48 hours as in rare cases, packages may show as delivered before they actually are dropped off.
You may experience this if your local area has multiple shipping companies handling your order, rather than Amazon.
How To Report A Stolen Amazon Package?
To report a stolen Amazon package, log into your account and go to the missing order. Keep in mind the reporting method varies slightly depending on whether the item was sold by a third-party seller or Amazon itself.
You will have to first contact Amazon Marketplace seller if you want to file a claim for stolen packages.
You’ll find the contact option for the seller under the order transaction details. It’s possible to send them a direct message via Amazon App or Website. You will have to wait 24 hours for them to respond.
After the deadline has passed, you have the right to make a claim – unless the seller has reached out and offered to send the item back or refund you.
By selecting your order, and then following the prompts for reporting a problem using the “Where’s My stuff” option you can file a claim.
Amazon, or the third party seller will get back to you in order to resolve the problem and provide a solution.
For items sold and fulfilled by Amazon, you just go to the order and select the view/file claim option.
Fill in all fields. Also, tell us when and why you didn’t receive the package.
If you have security footage that shows someone actually stealing your item, this is your chance for as much information and detail as you possibly can.
Even if you don’t have cameras, just provide honest and clear details to make it easier to get your refund sorted.
Follow up with Amazon Customer Service if you still have not received a reply within the specified timeframe.
Does Amazon Give Refunds On Stolen Packages?
Amazon tracks all packages that have been stolen to ensure shoppers are safe and happy, as well as keep them coming back for more.
All stolen packages containing Amazon seller items that are not sold through third parties will be protected under the A to-z Guarantee. These guarantees ensure that buyers are assured they will be compensated for any stolen packages.
Amazon provides replacement items for any items purchased directly from the company.
Track your claims on Amazon. The payment to your account is then returned.
However, Amazon can deny your claim if it finds the information to be fraudulent or the seller offers proof of successful delivery.
How Common Are Stolen Amazon Packages?
Amazon gives you many choices for safe shipping.
Even with all the safeguards in place and the excellent reputation Amazon has for prompt delivery, Amazon can’t prevent theft of packages. This is especially true when there are so many.
Each day, 1.7 million packages are lost or stolen in the United States. Unfortunately, most of the stolen packages come from Amazon, the largest e-retailer in the nation.
13% of Americans report that at least one parcel has been stolen. That’s $25 million worth of lost goods daily.
Security.org found Amazon packages were most susceptible to being stolen in a new study. 52% of the respondents reported Amazon packages having been taken, while 43% for USPS.
Amazon packages are much more likely than FedEx packages or UPS to be stolen, according to research. Amazon also offers protection against package theft.
Our posts include information on Amazon’s history, why Amazon people don’t like it, whether Amazon requires a signature to send packages, and what Amazon means for you as a customer.
Amazon, which ships billions of packages every year, is by far the most visited online shop. Due to rising package theft in America, porch pirates look out for Amazon boxes.
Luckily for Amazon shoppers, the A-to-z Guarantee protects against package theft and means you should get a refund or a replacement for most stolen packages.
If you suspect a missing package was stolen, and it shows up as delivered in your Amazon account, you can contact the seller and start the claim process to get a refund.
.Amazon Stolen Package Policy (What To Do, Refunds + More)